Refund policy
Returns & Exchanges
We want you to love your Gombi toy. If something isn't right, we accept returns and exchanges within 30 days of delivery.
How to start a return
Email us at hello@gombitoys.com with your order number and the item(s) you'd like to return. We'll reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.
Conditions
- Items must be unused and returned in their original condition and packaging, including the Certificate of Authenticity.
- Return shipping costs are paid by the customer, unless the item arrived damaged or we sent the wrong item.
- We recommend a tracked shipping service. We can't be responsible for returns lost in transit.
Damaged or wrong items
Each toy is checked before it leaves Channapatna, but things can happen in transit. If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo, and we'll send a replacement or a full refund at no cost to you.
Exceptions
Personalised or custom-made items and gift cards cannot be returned unless they arrive damaged or faulty.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 14 days. Original shipping charges are refunded only if the item was damaged or incorrect. Your bank may take a few additional days to post the refund.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Your legal rights
This policy does not affect your statutory rights. Customers in the UK and EU may cancel an order within 14 days of delivery without giving a reason.
Questions?
Write to us anytime at hello@gombitoys.com.